Q: Do you offer ground coffee or only whole beans? 

Yes, we offer both! You can select your preferred grind size (e.g., espresso, stove top, pour over) during checkout, or choose whole beans if you prefer to grind them fresh. 

Q: I am new to coffee beans, and I just need to know what to order for my everyday coffee?

Our Espresso blend is the best option for you. This caters for most coffee drinkers from a long black, cappuccino, flat white, espresso, and latte etc.  

However, if you prefer trying something new, we recommend trying one of our Single Origin Coffees. See product descriptions for notes of the coffee.  

Q: How should I store my coffee beans to keep them fresh? 

Store your coffee beans away from light, heat, and moisture. A cool, dark pantry is perfect. 

Q: How long do coffee beans stay fresh? 

4–6 weeks. Whole beans will always stay a bit fresher for longer.  

Q: Do you ship outside Australia?  

Currently we only supply Australia but we will be expanding in the future so please feel free to email our team to discuss any enquiries.  

Q: How long will it take to receive my order? 

Retail orders are typically processed on Fridays and arrive within 2-5 business days. Wholesale orders will be delivered as agreed.  

Q: Can I track my order? 

Absolutely! Once your order is shipped, you’ll receive a tracking link via email. 

Q: How does your coffee subscription work? 

Our subscription lets you receive coffee at your doorstep on a schedule that suits you. Just choose your favourite roast, grind type (or whole beans), and delivery frequency—weekly, fortnightly or monthly. 

Q: Can I customize my subscription? 

Yes! You can choose a different coffee, grind type, and how often you’d like to receive your coffee. We also offer a “ROASTER'S PICK [SINGLE ORIGIN]” option.  

Q: Can I pause, skip, or cancel my subscription? 

Absolutely. You can manage your subscription anytime through your customer account. Pause it if you're traveling, skip a delivery if you're stocked up, or cancel it anytime—no questions asked. 

Q: Will I be charged automatically? 

Yes, your selected payment method will be billed automatically before each delivery based on your chosen frequency. 

Q: Is there a discount for subscribing? 

Yes! Subscribers get up to 10% off every order, plus early access to limited roasts and exclusive subscriber-only perks. 

Q: Do you offer sample packs? 

Absolutely! Please email our team to arrange and we are always happy to help with set-up as well (physically and virtually).  

Q: What are your minimum order quantities for wholesale?  

Depending on your needs, we can offer wholesale pricing to all sizes of businesses.  

Q: Can I sell your coffee beans at my shop? 

Yes! Please contact our team to arrange.  

Q: I’m opening a café—can you help me choose the right coffee? 

Absolutely! Our team have been in the industry 20+years combined and can assist. 

Q: Can you provide training for my staff? 

Yes, contact our team and we'd be more than happy to assist. 

Q: Do you supply coffee for offices or co-working spaces? 

Yes, this is our specialty. Whether you need small weekly deliveries or bulk monthly orders, we can set up a plan that keeps your team fueled with fresh, high-quality coffee via our coffee subscription.  

Q: Do you offer sample packs? 

Absolutely! Please email our team to arrange and we are always happy to help with set-up as well (physically and virtually).  

Q: Do you offer better pricing for office orders? 

Absolutely! Our subscriptions offers an instant 10% discount and larger quantity orders also bring down the price per KG. However, pending on your needs you may qualify for wholesale pricing so please feel free to contact our team.  

Q: Can you provide training for my staff? 

Yes, contact our team and we'd be more than happy to assist.